Customer satisfaction always comes as a top priority for us. We strive to provide sufficient information to our customers, enabling them to get the best deals and products available in our stock. Keeping in view nature of customer queries and feedback, this section has been developed to provide our valued customers all the necessary information about heated towel rails. Our aim is to cover all specific as well as general queries from product selection to its final installation.

Please feel free to scroll across this section for your desired information.

For Specific Product related questions please go to section ‘A’

For more general queries please go to section ‘B’. 

Furthermore, you want any additional information, our customer support team is always there to help you out, just give us a call on 0044-121 288 3936

A.)  Product FAQ 

Q1- What is a towel rail and why would I want it?

Q2- What materials are they made up of?

Q3- I want to replace my ordinary radiator with a towel rail, can I?

Q4- Pipe centre, sounds technical what is it?

Q5- But, My existing radiator is 800mm wide, is it a problem if I want to replace it with same size towel rail?

Q6- Tell me about BTU? 

Q7- What is my BTU requirement?

Q8- What are the different ways of using towel rails?

Q9- Ok, so how can I use my towel rail with central heating?

Q10- How do I install a Towel Radiator to my central heating system?

Q11- Which valves do I need?

Q12- Which additional parts do I need for Electric Only towel radiators?

Q13- What is most cost efficient Electric Element for my Electric Towel Rail? 

Q14- Give me some tips for installing an Electric Towel Radiator?  

Q15- Tell me about advantage of dual use Towel Rail?

Q16- That’s great, what extra parts do I need for Dual Use towel radiators?

Q17- Where in Bathroom can i install an Electric Towel Rail?

Q18- What are the technical characteristics of an Electric Element? 

Q19- What is the distance between the radiator and the wall?

A.) Product FAQ –

Q1- What is a towel rail and why would I want it? << Back to Top

Once used only in hotels to pamper customers with warm towels the towel rails have found true place in comfort of your own home. Originally designed to dry towels in bathrooms and kitchens towel rails due to their elegant design now make your living rooms more unique and comforting.

Be it an early wintery mornings to get ready for work or evening shower to soothe away your whole day’s tiredness, you rightfully deserve to wrap yourselves in warm and fluffy towels for comfort and pleasure.

Furthermore, heated towel rails make your bathrooms and living rooms dry and free from unpleasant, damp loving bacteria which could harm you and your family.

Q2- what materials are they made up of? << Back to Top

Towel rails comes in range of materials. From soft steel, brass and chrome not to forget in stainless steel as well that is most elegant and resilient. They are coated with white paints or chrome, a process that involves nickel and copper plating. They can be modified according to your specifications and liking to suite your sense of style and taste. 

Q3- I want to replace my ordinary radiator with a towel rail, can I? << Back to Top

Why not, basic working mechanism is the same, that is hot water enters from one side and travels through from the other, providing heat. You need to consider two important aspects in this regard namely the pipe centre and heat output. 

Q4- Pipe centre, sounds technical what is it ? << Back to Top

No, its simply the distance between the two pipes, one responsible to carry in the hot water that is connected to hot water feed, which is controlled by a valve and other to drain out the cold water.its imperative that you should be aware that all ladder type towel rails are  50mm shorter than the actual length width of the radiator itself , i.e. , a 700 mm and 800 mm radiators will have 650mm and 750 mm wide pipe centre respectively.  

Q5-But, My existing radiator is 600mm wide, is it a problem if I want to replace it with same size towel rail? << Back to Top

Not at all, but its helpful if you are aware that the inlet points of most conventional radiators or on either sides. If existing radiator is 600mm wide, the pipe centre would be a bit greater than the size of your radiator, by around 30-60mm. The out ladder type towel rails have their inlets at the bottom facing the floor. S o the pipe centre should be narrower than the width of towel rail.

Q6- Tell me about BTU? << Back to Top

BTU is the abbreviation for British Thermal Unit, British standard unit of energy. It is used to determine heat requirements of bathrooms, kitchens and other parts of houses. A BTU is defined as amount of heat required to raise the temperature of one 1 pound (0.454 kg) of liquid water by 1 °F (0.556 °C) at a constant pressure of one atmosphere. A BTU can be approximated as the heat produced by burning a single wooden match.

Q7- What is my BTU requirement? << Back to Top

You can use our BTU Calculator to determine the BTU required for your bathroom before you select the size of the radiator. 

Q8- what are the different ways of using towel rails? << Back to Top

Towel radiator can bring comfort to your home by connecting to central heating system, connecting to electric heating element or it can be used as a dual mode.

Q9- Ok, so how can I use my towel rail with central heating? << Back to Top

Its simple, all you need to have is a towel radiator and a pair of Valves to plum it in. 

Q10- How do I install a Towel Radiator to my central heating system? << Back to Top

For installation you need to have standard brackets which wil be supplied to you that are used to connect the towel rail to wall. The inlets at the bottom of towel rail are used to connect it to pipe work. One inlet is coonected with small nut called “ AIR VENT/BLEED VALVE” which is used for sucking out any air from the system to lower the risk of air locking. This Air Vent is also supplied as a standard with all ladder type tower rails.

Q11- Which valves do I need? << Back to Top

Depending upon the situation, either in room or in bathroom, the pipe work would be coming out from floor or from the wall. If its coming from floor you will use straight valve and from wall connection you will have to use an angled valve.

Also remember, for dual rails, you will have to use pair of mixed valves.

Q12- Which additional parts do I need for Electric Only towel radiators? << Back to Top

- Electric Element
- Blanking Plug. 

Q13- what is most cost efficient Electric Element for my Electric Towel Rail? << Back to Top

In summer you may use only 250 watt element which would still dry your towel in most cost effective way. whereas, in winter to support the extra load we have provided a wide range of elements. The heat output figures is calculated in watts. This choice depends upon the size of radiator and its expected use.  

Q14- Give me some tips for installing an Electric Towel Radiator? << Back to Top
 
We supply wall mounted electric towel rails that need not be connected to central heating system. An electric element is inserted through the inlet from entry point at bottom. The second inlet is sealed off by blanking. Water is filled in the towel rail form third inlet located at the top. But as a tip, do remember not no fill the water to the top but leave some space allowing space for water expansion upon heating inside the rail. Once the water is filled in, use the Air Vent valve to seal it off by casting out all the air from the towel rail. We would suggest to take help of a trained electrician  to handle all electricity connections for your safety and security.

Q15-Tell me about advantage of dual use Towel Rail? << Back to Top

A very innovative product that gives you the choice and flexibility of using electric as well as central heating system. Giving you advantage of using your towel rail even in summer when central heating if off. 

Q16- That’s great, Which extra parts do I need for Dual Use towel radiators? << Back to Top

You will need the following parts for this option;
- Towel Radiator
- Electric Element
- T pipe
- Mixed Valves - If pipes coming from floor (1 straight, 1 angled valve) 
- Pair of Angled Valves - If pipes coming off the wall.

Q17-Where in Bathroom can i install an Electric Towel Rail? << Back to Top

Under the 17th Edition of the Institution of Electrical Engineers (IEE) Wiring Regulations, your bathroom is divided into separate IP (Ingress Protection) zones. Each zone has restrictions on the type of electrical goods that can be installed in or near to that zone.

Zone 0 relates to the interior of the bath or shower that can hold water, and requires any electrical products installed here to be low voltage (max 12V) and rated IPX7.

Zone 1 relates to the area directly above zone 0, up to a height of 2.25m above the bath or shower and requires electrical products to have an IPX4 or better rating. Products should use safety extra low voltage (SELV) with the transformer located beyond zone 2.

Zone 2 comprises of the area 0.6m horizontally and up to 2.25m vertically beyond zones 0 and 1, and the recessed area of a window with a sill next to the bath. This zone also requires electrical products to have an IPX4 or better, and as with Zone 1, SELV products are permitted as long as the transformer is located outside of this zone.

Formerly known as Zone 3, any area beyond zone 2 is no longer defined. There are no specified IP numbers for this zone, although some products are marked as not suitable for bathroom use.

    A special fitting called a T-piece is used to allow the electric element to be fitted vertically into the same entry point as the valve. The element is then wired into the electricity supply, meaning that the element can then be switched on even when the central heating is off, and will continue to work independently and heat the rail as normal.

• *WARNING- All electric elements must be installed and (or) wired by a trained and certified electrician.

Q18- What are the technical characteristics of an Electric Element? << Back to Top

All our electric elements are CE certified and have "Class I" insulation & "IPX1" water protection. On the tip of each element there is a safety thermal fuse and a built in thermostat. Once the water temperature inside the radiator reaches 82 Celsius/180F, this thermostat will cut of power. Once the water temperature inside the radiator goes below 75 Celsius/167F, it simply comes back on again. Once the water temperature inside the radiator reaches 82 Celsius/180F, maximum surface temperature of the radiator will be 65 Celsius/149F on white series and 62 Celsius/144F on chrome series. 

Q19- What is the distance between the radiator and the wall? << Back to Top

All towel radiators are supplied with 4 adjustable brackets enabling you to adjust the distance between the wall and the centre of the radiator (centre of the air vent - bleed valve) to a value between 75mm and 105mm. Please note that the actual projection from the wall to the front of the radiator is minimum 90mm and maximum 120mm. These figures only apply to FLAT radiators. You will need to add an additional 30mm to 60mm to CURVED radiators. i.e., 400mm wide curved radiator will protrude approximately 30mm further than flat models. Where a 700mm wide curved radiator will protrude approximately 60mm more than it's flat version.